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As a popular betting site among Kenyan players, this platform offers everything a player needs, including comprehensive customer support. Kenyan players can use several options for queries about their accounts, payments, technical issues, and more. This guide shows you all the 1xBet contact options available.
It also includes the 1xBet customer care number Kenya players use, how to use each one, and which one to use for your specific query. Here’s everything you need to know about customer support.
The 1xBet contact number Kenya players should call can resolve lots of different issues, like:
1xBet customer care Kenya can resolve problems accessing your account or resetting/changing your password.
Questions about playing online slots or live casino.
Questions related to deposits and withdrawals, including minimums and limits.
ID verification and KYC security checks.
Technical problems with the website or 1xBet app.
Some 1xBet contacts in Kenya are available 24/7, but which contact you use depends on your needs. The robust support system can take care of any type of query, from 1xBet registration to payments, and even account-related concerns. Whatever your query is, just choose the contact method that works for you, whether it's an online option, the 1xBet Kenya customer care number, or by email.
Here are the 1xBet customer care contacts you need, with details on how and when to use them.
If you need a fast answer, calling the 1xBet contact number is the easiest option. It’s best for urgent queries, anything that needs an answer straightaway, like a failed deposit, problems withdrawing your money, or issues with your 1xBet login:
1xBet Customer Care Number: 0800 600 070
Available: 24/7
Anyone looking for the 1xBet customer care number Kenya Nairobi, can use this number.
If you need to use the 1xBet customer care line, here’s how to do it:
Login to your account.
Go to “Contacts”.
Tap on or call the phone number listed on the Contact Us page.
You’ll hear a voice menu; choose your options and wait for an agent to answer the call.
Your call to 1xBet Kenya contacts will usually be answered within minutes, and simple queries can normally be resolved straight away.
When you contact the platform, have your registered phone number and account ID on hand.
Try to make your call to the 1xBet phone number off-peak to keep waiting times to a minimum.
For more detailed queries, problems with verification, or document submissions for identity verification, you can use the 1xBet email address Kenya option. This contact method lets you send documents, IDs, screenshots, and payment confirmation.
For detailed inquiries, document submissions, or verification issues, the customer support email is the best option.
Contact For General Inquiries: info-ke@1xbet-team.com
Contact For Security-Related Issues: security-en@1xbet-team.com
Emails to the 1xBet contact email address usually get a response within 24 hours.
It is quite easy to use:
Log in using the website or mobile app.
Go to the Contacts page to make sure you use the correct 1xBet email address for Kenya.
Make the subject clear and concise so it gets to the right department quickly.
Do include the phone number registered on your account, and your account ID.
Give a brief paragraph or two of your support requests, and don’t forget to attach screenshots or other attachments if needed.
Make sure the subject line in your 1xBet contact email is clear, for example, KYC Verification (account number) or Payment Review (payment method and reference).
All attachments should be clear and easily readable.
Always send the 1xBet contact e-mail from the email account you used during registration.
This one is for those who prefer chatting online and want a fast answer. The app is very easy to use.
1xBet WhatsApp is the most convenient contact method for basic help and short queries, like for information about 1xBet bonuses or sending screenshots:
1xBet WhatsApp Number Kenya: +254 702 400 200
Available: 24/7
The 1xBet contact number WhatsApp 24 hours service is ideal for people who need help round-the-clock.
To use these options, simply open the relevant platform and use the contact details listed above. Do not share sensitive data using these methods, such as passwords or bank/card details.
You can expect an answer within about 15 minutes to 4 hours or more, depending on how many people are in the queue ahead of you. 1xBet contact number WhatsApp customers use is no faster or slower than other available support options. If your query needs you to send in proof or documents, you’ll be directed to the right contact method.
Players also have the option of the Live Chat contact tool, which connects you to a live agent straight away. It is available in a mobile app too, and Android users can download the app directly from the Play Store instead of the 1xBet APK. When you log into your account on the website, the chat widget shows up on the bottom-right of the screen.
It connects you instantly to a live agent.
Players don’t have to wait for email replies.
Available 24/7.
Using the Live Chat contact feature is simple:
Login to your account on the desktop website or in the mobile app.
Find the chat icon and tap it.
Choose what you want to talk to an agent about and start the conversation.
This option is best for login or password questions, help with deposits, querying withdrawals, or asking questions about bonuses. You can access the Live Chat feature 24/7, and in most cases, you'll be connected to a live agent in less than 2 minutes.
Try to describe your query in one short sentence. You can add more details afterward.
If necessary for your query, attach relevant screenshots, i.e., payment confirmation or error messages.
Do not leave the Live Chat window until the agent has responded to you.
In the table below, you can see a summary of all the main contacts:
Support Method | Availability | Best For | Contact Details |
Phone | 24/7 | Urgent queries for an immediate answer. | 0800 600 070 |
Response within 24+ hours | Documents and ID verification. | General Inquiries: info-ke@1xbet-team.com. Security-Related Issues: security-en@1xbet-team.com. | |
24/7 | Instant online support for general queries. | +254 702 400 200 | |
Live Chat | 24/7 | Instant assistance. | Found on the website or in the mobile app. |
It doesn't matter whether you are an old hand or new to the platform. The wide range of contact methods provides plenty of options to make things easy and hassle-free. With availability via the phone, email, WhatsApp, or even Live Chat, there's always a way to contact support when you need to.
Whether you need to resolve account access, query a payment, or need to verify your identity, the platform offers full support with a dedicated team. Just pick the contact method that suits you to get the answers you need.
